Sales Policy

Caravell (UK) Ltd will:

• Accept all orders and requests for quotations via fax / email / post. 
• Confirm all orders / quotations within 24 hours via fax / email. 
• Hold the validity of all quotes for 4 weeks and contact the Distributor for feedback after 3 working days if no order is received from a quote. 
• Confirm orders with stock availability and expected despatch date. 
• Deliver on the third working day as standard (order Monday pre 11:00am for delivery Wed), once cleared funds have been received. Delivery charges apply. 
• Deliver on the working day of your choice after the third working day. 
• Ensure that the order confirmation contains all specifications / requirements provided by the Distributor for delivery. 
• Inform the Distributor immediately Caravell (UK) Ltd become aware of being unable to meet the expected despatch date.

In order to allow Caravell (UK) Ltd to achieve its promises, the Supplier and/or End User must:

• Send all orders and requests for quotations in writing. 
• Provide all information accurately ie product / address / special delivery requests. 
• Ensure when the order confirmation is received that the details are checked to ensure they are correct, any queries to be notified to Caravell (UK) Ltd within 24 hours.

Exclusions:

• Caravell (UK) Ltd do not accept any liability for failed deliveries due to incorrect details supplied by the Distributor, or failure to correct errors stated on the order confirmation. 
• Failure to provide the correct details will result in a charge or restocking fee being applied. 
• Caravell (UK) Ltd will not accept any claims for consequential loss of stock/profit, or other user costs associated under any circumstances.

Definitions:

Caravell delivery charges effective on all orders after March 1st 2007 to UK Mainland.