Delivery

Caravell strives to offer the best standard of delivery service in the industry.

Delivery on the third working day as standard.

Deliver on the working day of your choice (After the third working day).

Caravell's two man delivery crew ensures your product is:

• Delivered 
• Positioned 
• Disposal of packaging materials responsibly

Access for delivery of cabinets is  a common issue.  Ensure that doors, stairwells and /or lifts are of sufficient size for your product.

Delivery to Distributors Warehouse will continue to be a free delivery service (UK Mainland Only).

Caravell Delivery charges effective on all orders after March 31st 2008 to UK Mainland

The contribution to delivery charges are based on the prevailing Retail Price:

Irish Delivery Charges:

Special delivery prices:

This cost includes delivery to site, positioning unpacking and removal of packaging.

These are subject to Caravell Terms and Conditions, extra charges apply for those deliveries that are not to a clear and level site or require additional services.

We believe these costs are amongst the most competitive within the industry, they in no way reflect the actual cost of delivering goods to your Customer.

Delivery Policy

Caravell (UK) Ltd Will:

• Deliver all goods in stock anywhere in the UK Mainland / Ireland. 
• Contact the End User 24 hours prior to the delivery, to verify all details and confirm there are no access problems or parking restrictions. 
• Unpack and position the unit to the Customers required position providing there is clear and level access to the site, disposing of all packaging materials. If left packed all goods to be left in a secure dry location. 
• Offer the earliest possible delivery date if an agreed delivery fails due to a transport issue. 
• Deliver at specified times, and into difficult sites if agreed prior to the delivery and subject to special delivery prices. 
• Contact 5% of End Users to carry out a Customer Satisfaction Survey.

Charges for delivery will be incurred as indicated in the Sales Policy Definitions (for special requirements and failed deliveries)

In order to allow Caravell (UK) Ltd to achieve its promises, the Supplier and/or End User must:

• Ensure that the site is ready to accept the unit as agreed by phone, if delays are required then a call MUST be made to Caravell (uk) Ltd to postpone delivery prior to despatch of goods. 
• Ensure there is clear and level access with no obstructions for the Driver to make the delivery in accordance with Health and Safety guidelines. 
• Remove any stock, fixtures or fittings which would prevent the Driver from removing a cabinet required for exchange / disposal purposes. 
• Move the cabinet to a convenient site or position if any of the conditions above can not be adhered to. 
• Ensure all information provided to the Distribution Department is accurate for delivery success, if the delivery fails this will be chargeable. 
• Arrange for a reasonable location for the Drivers to park their vehicle and unload their equipment. 
• Sign to confirm safe receipt of goods and confirm their acceptance of the condition of the goods. Caravell (UK) Ltd will accept no liability for a damaged product once the POD has been signed to say it has been accepted in good condition. 
• Note on the Proof of Delivery if goods are not in an acceptable condition. 
• Inspect a packed cabinet within 48 hours of delivery and call Caravell (UK) Ltd within this time to inform of any damage identified.

Exclusions:

Caravell (UK) Ltd will not accept any claims for consequential loss of stock/profit, or other user costs associated to a failed delivery due to issues with transport delays under any circumstances.

Definitions:

Working day verified as Monday to Friday between the hours of 0800 – 1700 excluding public/bank holidays.